Monthly GP Activity Data

There has been a lot of comment in the media on “when will my GP surgery open again?”

We want to reassure you that at Bron-Y-Garn Surgery we have been open throughout and have been busier than ever before”.

Our standard consultation is “face to face” but if you’d prefer a telephone call instead just let us know. Although things have changed slightly in the way we offer appointments; we encourage routine appointments to be pre-booked ahead with urgent/emergency problems being dealt with on the day. General practice appointment bookings reached record highs over the winter of 2021 and this has continued to increase and we are expecting a busy winter. To manage this demand, you may be advised to visit another healthcare professional in the way of the pharmacist, physiotherapist or optician. We understand you may feel frustrated but the health service has been overwhelmed which has continued post Covid and we are doing our best as a practice to manage this overload. We want to thank all our patients for their support with these changes.

Here is our monthly activity information. As you can see each month there are a lot of appointments where a patient "Did Not Attend". If you cannot make your appointment, we politely ask if you could let us know. The easiest way to do this is to phone our cancellation line on 01656 812975 and leave a message (you can save this number to your phone as it’s a different number to the practice). Help us to help everyone.

 

February 2024 - Activity Data

6,834 patients

  • Calls handled by reception: 7418
  • Telephone appointments: 937
  • Face to face appointments: 3557
  • Hospital referrals: 449
  • Items issues via prescription: 11878
  • Vaccinations (including: childhood, flu, pneumococcal, shingles): 131
  • Administrative communications including digital requests: 12990
  • Did Not Attend appointment: 172
  • Long term condition reviews: 250

feb-24-infographics-english

 

January 2024 - Activity Data

6,825 patients

  • Calls handled by reception: 7695
  • Telephone appointments: 986
  • Face to face appointments: 3714
  • Hospital referrals: 433
  • Items issues via prescription: 13539
  • Vaccinations (including: childhood, flu, pneumococcal, shingles): 158
  • Administrative communications including digital requests: 12798
  • Did Not Attend appointment: 186
  • Long term condition reviews: 313

jan-24-infographic

 

December 2023 - Activity Data

6,830 patients

  • Calls handled by reception: 6503
  • Telephone appointments: 762
  • Face to face appointments: 3302
  • Hospital referrals: 399
  • Items issues via prescription: 12787
  • Vaccinations (including: childhood, flu, pneumococcal, shingles): 392
  • Administrative communications including digital requests: 11874
  • Did Not Attend appointment: 186
  • Long term condition reviews: 178

dec-23-infographic

 

November 2023 - Activity Data

6,838 patients

  • Calls handled by reception: 7776
  • Telephone appointments: 754
  • Face to face appointments: 3743
  • Hospital referrals: 394
  • Items issues via prescription: 12359
  • Vaccinations (including: childhood, flu, pneumococcal, shingles): 642
  • Administrative communications including digital requests: 12448
  • Did Not Attend appointment: 205
  • Long term condition reviews: 193

November 2023 Stats

 

October 2023 - Activity Data

6,846 patients

  • Calls handled by reception: 7712
  • Telephone appointments: 840
  • Face to face appointments: 3905
  • Hospital referrals: 412
  • Items issues via prescription: 13100
  • Vaccinations (including: childhood, flu, pneumococcal, shingles): 825
  • Administrative communications including digital requests: 12731
  • Did Not Attend appointment: 224
  • Long term condition reviews: 193

bron-y-garn-template-english-oct-23

Sepetmber 2023 - Activity Data

6,860 patients

  • Calls handled by reception: 7531
  • Telephone appointments: 742
  • Face to face appointments: 3684
  • Hospital referrals: 331
  • Items issues via prescription: 11984
  • Vaccinations (including: childhood, flu, pneumococcal, shingles): 936
  • Administrative communications including digital requests: 12171
  • Did Not Attend appointment: 137
  • Long term condition reviews: 147

September 2023 Stats

 

August 2023 - Activity Data

6,859 patients

  • Calls handled by reception: 7325
  • Telephone appointments: 837
  • Face to face appointments: 3457
  • Hospital referrals: 364
  • Items issues via prescription: 12976
  • Vaccinations (including: childhood, flu, pneumococcal, shingles): 109
  • Administrative communications including digital requests: 11919
  • Did Not Attend appointment: 142
  • Long term condition reviews: 229

August 2023 Stats

July 2023 - Activity Data

6,853 patients

  • Calls handled by reception: 6728
  • Telephone appointments: 709
  • Face to face appointments: 3604
  • Hospital referrals: 384
  • Items issues via prescription: 12309
  • Vaccinations (including: childhood, flu, pneumococcal, shingles): 98
  • Administrative communications including digital requests: 12690
  • Did Not Attend appointment: 139
  • Long term condition reviews: 265

July 2023 - Activity Data

 

June 2023 - Activity Data

  • Calls handled by reception: 7502
  • Telephone appointments: 722
  • Face to face appointments: 3840
  • Hospital referrals: 505
  • Items issues via prescription: 13074
  • Vaccinations (including: childhood, flu, pneumococcal, shingles): 91
  • Administrative communications including digital requests: 13639
  • Did Not Attend appointment: 166
  • Long term condition reviews: 228

June 2023 - Activity Data

 

May 2023 - Activity Data

6,847 patients

  • Calls handled by reception: 7111
  • Telephone appointments: 720
  • Face to face appointments: 3720
  • Hospital referrals: 288
  • Items issues via prescription: 13293
  • Vaccinations (including: childhood, flu, pneumococcal, shingles): 80
  • Administrative communications including digital requests: 12390
  • Did Not Attend appointment: 182
  • Long term condition reviews: 236

May 2023 - Activity Data

 

April 2023 - Activity Data

6,841 patients

  • Calls handled by reception: 7005
  • Telephone appointments: 638
  • Face to face appointments: 3265
  • Hospital referrals: 287
  • Items issues via prescription: 11500
  • Vaccinations (including: childhood, flu, pneumococcal, shingles): 76
  • Administrative communications including digital requests: 11041
  • Did Not Attend appointment: 152
  • Long term condition reviews: 232

April 2023 - Activity Data

 

March 2023 - Activity Data

6,859 Patients

  • Calls handled by reception: 6995
  • Telephone appointments: 879
  • Face to face appointments: 4070
  • Hospital referrals: 427
  • Items issues via prescription: 14562
  • Vaccinations (including: childhood, flu, pneumococcal, shingles): 73
  • Administrative communications including digital requests: 13239
  • Did Not Attend appointment: 236
  • Long term condition reviews: 231

March 2023 - Activity Data

 

February 2023 - Activity Data

6,835 Patients

  • Calls handled by reception: 9792
  • Telephone appointments: 740
  • Face to face appointments: 3166
  • Hospital referrals: 297
  • Items issues via prescription: 11398
  • Vaccinations (including: childhood, flu, pneumococcal, shingles): 95
  • Administrative communications including digital requests: 11476
  • Did Not Attend appointment: 198
  • Long term condition reviews: 191

Infographic displaying Monthly Activity Data for feb 2023

 

January 2023 - Activity Data

6,814 Patients

  • Calls handled by reception: 8423
  • Telephone appointments: 918
  • Face to face appointments: 3263
  • Hospital referrals: 297
  • Items issues via prescription: 12748
  • Vaccinations (including: childhood, flu, pneumococcal, shingles): 96
  • Administrative communications including digital requests: 10796
  • Did Not Attend appointment: 167
  • Long term condition reviews: 166

Infographic displaying Monthly Activity Data for January 2023

 

December 2022 - Activity Data

6,825 patients

  • Calls handled by reception: 8,375
  • Telephone appointments: 1,125
  • Face-to-face appointments: 3,934
  • Hospital referrals: 338
  • Items issues via prescription: 13,478
  • Vaccinations (including: childhood, flu, pneumococcal, shingles): 184
  • Administrative communications including digital requests: 12,042
  • Did Not Attend appointment: 238
  • Long term condition reviews: 231

Infographic displaying Monthly Activity Data for December 2022

 

November 2022 - Activity Data

6,787 patients

  • Calls handles by reception: 8,494
  • Telephone appointments: 1,001
  • Face to face appointments: 4,252
  • Hospital referrals: 426
  • Items issues via prescription: 12,458
  • Vaccinations (including: childhood, flu, pneumococcal, shingles): 424
  • Administrative communications including digital requests: 12,163
  • Did Not Attend appointment: 274
  • Long term condition reviews: 294

Infographic displaying Monthly Activity Data for November 2022

 

October 2022 - Activity Data

6,780 patients

  • Calls handles by reception: 9,127
  • Telephone appointments: 763
  • Face to face appointments: 4,561
  • Hospital referrals: 426
  • Items issues via prescription: 11,458
  • Vaccinations (including: childhood, flu, pneumococcal, shingles): 1,514
  • Administrative communications including digital requests: 12,163
  • Did Not Attend appointment: 305
  • Long term condition reviews: 359

Infographic displaying Monthly Activity Data for October

 

September 2022 - Activity Data

6,756 patients

  • Calls handles by reception: 9,164
  • Telephone appointments: 715
  • Face to face appointments: 3,921
  • Hospital referrals: 225
  • Items issues via prescription: 13,452
  • Vaccinations (including: childhood, flu, pneumococcal, shingles): 181
  • Administrative communications including digital requests: 11,533
  • Did Not Attend appointment: 243
  • Long term condition reviews: 365

Infographic displaying Monthly Activity Data for September

 

August 2022 - Activity Data

6,735 patients

  • Calls handles by reception: 8,590
  • Telephone appointments: 729
  • Face to face appointments: 3,746
  • Hospital referrals: 356
  • Items issues via prescription: 13,941
  • Vaccinations (including: childhood, flu, pneumococcal, shingles): 98
  • Administrative communications including digital requests: 11,148
  • Did Not Attend appointment: 225
  • Long term condition reviews: 319

Infographic displaying Monthly Activity Data for August

 

July 2022 - Activity Data

6,699 patients

  • Calls handles by reception: 7,987
  • Telephone appointments: 736
  • Face to face appointments: 3,528
  • Hospital referrals: 333
  • Items issues via prescription: 12,977
  • Vaccinations (including: childhood, flu, pneumococcal, shingles): 70
  • Administrative communications including digital requests: 12,670
  • Did Not Attend appointment: 163
  • Long term condition reviews: 271

Infographic displaying Monthly Activity Data for July