Monthly GP Activity Data

There has been a lot of comment in the media on “when will my GP surgery open again?”

We want to reassure you that at Bron-Y-Garn Surgery we have been open throughout and have been busier than ever before”.

Our standard consultation is “face to face” but if you’d prefer a telephone call instead just let us know. Although things have changed slightly in the way we offer appointments; we encourage routine appointments to be pre-booked ahead with urgent/emergency problems being dealt with on the day. General practice appointment bookings reached record highs over the winter of 2021 and this has continued to increase and we are expecting a busy winter. To manage this demand, you may be advised to visit another healthcare professional in the way of the pharmacist, physiotherapist or optician. We understand you may feel frustrated but the health service has been overwhelmed which has continued post Covid and we are doing our best as a practice to manage this overload. We want to thank all our patients for their support with these changes.

Here is our monthly activity information. As you can see each month there are a lot of appointments where a patient "Did Not Attend". If you cannot make your appointment, we politely ask if you could let us know. The easiest way to do this is to phone our cancellation line on 01656 812975 and leave a message (you can save this number to your phone as it’s a different number to the practice). Help us to help everyone.

February 2025 - Activity Data

6,832 patients

Calls handled by reception: 10333
Telephone appointments: 692
Face to face appointments: 3215
Hospital referrals: 460
Items issues via prescription: 11757
Vaccinations (including: childhood, flu, pneumococcal, shingles): 116
Administrative communications including digital requests: 15069
Did Not Attend appointment: 143
Long term condition reviews: 256

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January 2025 - Activity Data

6,835 patients

Calls handled by reception: 8755
Telephone appointments: 907
Face to face appointments: 3702
Hospital referrals: 463
Items issues via prescription: 13161
Vaccinations (including: childhood, flu, pneumococcal, shingles): 194
Administrative communications including digital requests: 14872
Did Not Attend appointment: 215
Long term condition reviews: 324

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December 2024 - Activity Data

6,845 patients

Calls handled by reception: 5918
Telephone appointments: 769
Face to face appointments: 3105
Hospital referrals: 386
Items issues via prescription: 12955
Vaccinations (including: childhood, flu, pneumococcal, shingles): 194
Administrative communications including digital requests: 11810
Did Not Attend appointment: 155
Long term condition reviews: 246

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November 2024 - Activity Data

6,860 patients

Calls handled by reception: 6456
Telephone appointments: 815
Face to face appointments: 3724
Hospital referrals: 485
Items issues via prescription: 12222
Vaccinations (including: childhood, flu, pneumococcal, shingles): 384
Administrative communications including digital requests: 12905
Did Not Attend appointment: 167
Long term condition reviews: 266

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October 2024 - Activity Data

6,859 patients

Calls handled by reception: 6694
Telephone appointments: 874
Face to face appointments: 4753
Hospital referrals: 507
Items issues via prescription: 13027
Vaccinations (including: childhood, flu, pneumococcal, shingles): 1284
Administrative communications including digital requests: 14025
Did Not Attend appointment: 244
Long term condition reviews: 313

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September 2024 - Activity Data

6,865 patients

Calls handled by reception: 4306
Telephone appointments: 711
Face to face appointments: 3649
Hospital referrals: 507
Items issues via prescription: 12540
Vaccinations (including: childhood, flu, pneumococcal, shingles): 168
Administrative communications including digital requests: 10296
Did Not Attend appointment: 166
Long term condition reviews: 190

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August 2024 - Activity Data

6,882 patients

Calls handled by reception: 4240
Telephone appointments: 828
Face to face appointments: 3307
Hospital referrals: 411
Items issues via prescription: 12580
Vaccinations (including: childhood, flu, pneumococcal, shingles): 126
Administrative communications including digital requests: 11850
Did Not Attend appointment: 157
Long term condition reviews: 279

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July 2024 - Activity Data

6,863 patients

Calls handled by reception: 4785
Telephone appointments: 999
Face to face appointments: 4096
Hospital referrals: 546
Items issues via prescription: 14008
Vaccinations (including: childhood, flu, pneumococcal, shingles): 130
Administrative communications including digital requests: 14370
Did Not Attend appointment: 160
Long term condition reviews: 272

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June 2024 - Activity Data

6,842 patients

Calls handled by reception: 5440
Telephone appointments: 846
Face to face appointments: 3457
Hospital referrals: 421
Items issues via prescription: 11538
Vaccinations (including: childhood, flu, pneumococcal, shingles): 115
Administrative communications including digital requests: 12728
Did Not Attend appointment: 154
Long term condition reviews: 282

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May 2024 - Activity Data

6,829 patients

Calls handled by reception: 7224
Telephone appointments: 1043
Face to face appointments: 3742
Hospital referrals: 585
Items issues via prescription: 12987
Vaccinations (including: childhood, flu, pneumococcal, shingles): 138
Administrative communications including digital requests: 13608
Did Not Attend appointment: 159
Long term condition reviews: 340

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April 2024 - Activity Data

6,827 patients

Calls handled by reception: 7645
Telephone appointments: 958
Face to face appointments: 4079
Hospital referrals: 494
Items issues via prescription: 13518
Vaccinations (including: childhood, flu, pneumococcal, shingles): 90
Administrative communications including digital requests: 14214
Did Not Attend appointment: 176
Long term condition reviews: 330

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March 2024 - Activity Data

6,822 patients

Calls handled by reception: 6600
Telephone appointments: 822
Face to face appointments: 3408
Hospital referrals: 409
Items issues via prescription: 12137
Vaccinations (including: childhood, flu, pneumococcal, shingles): 96
Administrative communications including digital requests: 12014
Did Not Attend appointment: 130
Long term condition reviews: 238

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February 2024 - Activity Data

6,834 patients

Calls handled by reception: 7418
Telephone appointments: 937
Face to face appointments: 3557
Hospital referrals: 449
Items issues via prescription: 11878
Vaccinations (including: childhood, flu, pneumococcal, shingles): 131
Administrative communications including digital requests: 12990
Did Not Attend appointment: 172
Long term condition reviews: 250

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January 2024 - Activity Data

6,825 patients

Calls handled by reception: 7695
Telephone appointments: 986
Face to face appointments: 3714
Hospital referrals: 433
Items issues via prescription: 13539
Vaccinations (including: childhood, flu, pneumococcal, shingles): 158
Administrative communications including digital requests: 12798
Did Not Attend appointment: 186
Long term condition reviews: 313

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December 2023 - Activity Data

6,830 patients

Calls handled by reception: 6503
Telephone appointments: 762
Face to face appointments: 3302
Hospital referrals: 399
Items issues via prescription: 12787
Vaccinations (including: childhood, flu, pneumococcal, shingles): 392
Administrative communications including digital requests: 11874
Did Not Attend appointment: 186
Long term condition reviews: 178

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November 2023 - Activity Data

6,838 patients

Calls handled by reception: 7776
Telephone appointments: 754
Face to face appointments: 3743
Hospital referrals: 394
Items issues via prescription: 12359
Vaccinations (including: childhood, flu, pneumococcal, shingles): 642
Administrative communications including digital requests: 12448
Did Not Attend appointment: 205
Long term condition reviews: 193

November 2023 Stats

October 2023 - Activity Data

6,846 patients

Calls handled by reception: 7712
Telephone appointments: 840
Face to face appointments: 3905
Hospital referrals: 412
Items issues via prescription: 13100
Vaccinations (including: childhood, flu, pneumococcal, shingles): 825
Administrative communications including digital requests: 12731
Did Not Attend appointment: 224
Long term condition reviews: 193

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