Monthly GP Activity Data

There has been a lot of comment in the media on “when will my GP surgery open again?”

We want to reassure you that at Bron-Y-Garn Surgery we have been open throughout and have been busier than ever before”.

Our standard consultation is “face to face” but if you’d prefer a telephone call instead just let us know. Although things have changed slightly in the way we offer appointments; we encourage routine appointments to be pre-booked ahead with urgent/emergency problems being dealt with on the day. General practice appointment bookings reached record highs over the winter of 2021 and this has continued to increase and we are expecting a busy winter. To manage this demand, you may be advised to visit another healthcare professional in the way of the pharmacist, physiotherapist or optician. We understand you may feel frustrated but the health service has been overwhelmed which has continued post Covid and we are doing our best as a practice to manage this overload. We want to thank all our patients for their support with these changes.

Here is our monthly activity information. As you can see each month there are a lot of appointments where a patient "Did Not Attend". If you cannot make your appointment, we politely ask if you could let us know. The easiest way to do this is to phone our cancellation line on 01656 812975 and leave a message (you can save this number to your phone as it’s a different number to the practice). Help us to help everyone.

October 2024 - Activity Data

6,859 patients

• Calls handled by reception: 6694
• Telephone appointments: 874
• Face to face appointments: 4753
• Hospital referrals: 507
• Items issues via prescription: 13027
• Vaccinations (including: childhood, flu, pneumococcal, shingles): 1284
• Administrative communications including digital requests: 14025
• Did Not Attend appointment: 244
• Long term condition reviews: 313

September 2024 - Activity Data

6,865 patients

• Calls handled by reception: 4306
• Telephone appointments: 711
• Face to face appointments: 3649
• Hospital referrals: 507
• Items issues via prescription: 12540
• Vaccinations (including: childhood, flu, pneumococcal, shingles): 168
• Administrative communications including digital requests: 10296
• Did Not Attend appointment: 166
• Long term condition reviews: 190

August 2024 - Activity Data

6,882 patients

• Calls handled by reception: 4240
• Telephone appointments: 828
• Face to face appointments: 3307
• Hospital referrals: 411
• Items issues via prescription: 12580
• Vaccinations (including: childhood, flu, pneumococcal, shingles): 126
• Administrative communications including digital requests: 11850
• Did Not Attend appointment: 157
• Long term condition reviews: 279

July 2024 - Activity Data

6,863 patients

• Calls handled by reception: 4785
• Telephone appointments: 999
• Face to face appointments: 4096
• Hospital referrals: 546
• Items issues via prescription: 14008
• Vaccinations (including: childhood, flu, pneumococcal, shingles): 130
• Administrative communications including digital requests: 14370
• Did Not Attend appointment: 160
• Long term condition reviews: 272

June 2024 - Activity Data

6,842 patients

• Calls handled by reception: 5440
• Telephone appointments: 846
• Face to face appointments: 3457
• Hospital referrals: 421
• Items issues via prescription: 11538
• Vaccinations (including: childhood, flu, pneumococcal, shingles): 115
• Administrative communications including digital requests: 12728
• Did Not Attend appointment: 154
• Long term condition reviews: 282

May 2024 - Activity Data

6,829 patients

• Calls handled by reception: 7224
• Telephone appointments: 1043
• Face to face appointments: 3742
• Hospital referrals: 585
• Items issues via prescription: 12987
• Vaccinations (including: childhood, flu, pneumococcal, shingles): 138
• Administrative communications including digital requests: 13608
• Did Not Attend appointment: 159
• Long term condition reviews: 340

April 2024 - Activity Data

6,827 patients

• Calls handled by reception: 7645
• Telephone appointments: 958
• Face to face appointments: 4079
• Hospital referrals: 494
• Items issues via prescription: 13518
• Vaccinations (including: childhood, flu, pneumococcal, shingles): 90
• Administrative communications including digital requests: 14214
• Did Not Attend appointment: 176
• Long term condition reviews: 330

March 2024 - Activity Data

6,822 patients

• Calls handled by reception: 6600
• Telephone appointments: 822
• Face to face appointments: 3408
• Hospital referrals: 409
• Items issues via prescription: 12137
• Vaccinations (including: childhood, flu, pneumococcal, shingles): 96
• Administrative communications including digital requests: 12014
• Did Not Attend appointment: 130
• Long term condition reviews: 238

February 2024 - Activity Data

6,834 patients

• Calls handled by reception: 7418
• Telephone appointments: 937
• Face to face appointments: 3557
• Hospital referrals: 449
• Items issues via prescription: 11878
• Vaccinations (including: childhood, flu, pneumococcal, shingles): 131
• Administrative communications including digital requests: 12990
• Did Not Attend appointment: 172
• Long term condition reviews: 250

January 2024 - Activity Data

6,825 patients

• Calls handled by reception: 7695
• Telephone appointments: 986
• Face to face appointments: 3714
• Hospital referrals: 433
• Items issues via prescription: 13539
• Vaccinations (including: childhood, flu, pneumococcal, shingles): 158
• Administrative communications including digital requests: 12798
• Did Not Attend appointment: 186
• Long term condition reviews: 313

December 2023 - Activity Data

6,830 patients

• Calls handled by reception: 6503
• Telephone appointments: 762
• Face to face appointments: 3302
• Hospital referrals: 399
• Items issues via prescription: 12787
• Vaccinations (including: childhood, flu, pneumococcal, shingles): 392
• Administrative communications including digital requests: 11874
• Did Not Attend appointment: 186
• Long term condition reviews: 178

November 2023 - Activity Data

6,838 patients

• Calls handled by reception: 7776
• Telephone appointments: 754
• Face to face appointments: 3743
• Hospital referrals: 394
• Items issues via prescription: 12359
• Vaccinations (including: childhood, flu, pneumococcal, shingles): 642
• Administrative communications including digital requests: 12448
• Did Not Attend appointment: 205
• Long term condition reviews: 193

October 2023 - Activity Data

6,846 patients

• Calls handled by reception: 7712
• Telephone appointments: 840
• Face to face appointments: 3905
• Hospital referrals: 412
• Items issues via prescription: 13100
• Vaccinations (including: childhood, flu, pneumococcal, shingles): 825
• Administrative communications including digital requests: 12731
• Did Not Attend appointment: 224
• Long term condition reviews: 193

Sepetmber 2023 - Activity Data

6,860 patients

• Calls handled by reception: 7531
• Telephone appointments: 742
• Face to face appointments: 3684
• Hospital referrals: 331
• Items issues via prescription: 11984
• Vaccinations (including: childhood, flu, pneumococcal, shingles): 936
• Administrative communications including digital requests: 12171
• Did Not Attend appointment: 137
• Long term condition reviews: 147

August 2023 - Activity Data

6,859 patients

• Calls handled by reception: 7325
• Telephone appointments: 837
• Face to face appointments: 3457
• Hospital referrals: 364
• Items issues via prescription: 12976
• Vaccinations (including: childhood, flu, pneumococcal, shingles): 109
• Administrative communications including digital requests: 11919
• Did Not Attend appointment: 142
• Long term condition reviews: 229

July 2023 - Activity Data

6,853 patients

• Calls handled by reception: 6728
• Telephone appointments: 709
• Face to face appointments: 3604
• Hospital referrals: 384
• Items issues via prescription: 12309
• Vaccinations (including: childhood, flu, pneumococcal, shingles): 98
• Administrative communications including digital requests: 12690
• Did Not Attend appointment: 139
• Long term condition reviews: 265

June 2023 - Activity Data

• Calls handled by reception: 7502
• Telephone appointments: 722
• Face to face appointments: 3840
• Hospital referrals: 505
• Items issues via prescription: 13074
• Vaccinations (including: childhood, flu, pneumococcal, shingles): 91
• Administrative communications including digital requests: 13639
• Did Not Attend appointment: 166
• Long term condition reviews: 228

May 2023 - Activity Data

6,847 patients

• Calls handled by reception: 7111
• Telephone appointments: 720
• Face to face appointments: 3720
• Hospital referrals: 288
• Items issues via prescription: 13293
• Vaccinations (including: childhood, flu, pneumococcal, shingles): 80
• Administrative communications including digital requests: 12390
• Did Not Attend appointment: 182
• Long term condition reviews: 236

April 2023 - Activity Data

6,841 patients

• Calls handled by reception: 7005
• Telephone appointments: 638
• Face to face appointments: 3265
• Hospital referrals: 287
• Items issues via prescription: 11500
• Vaccinations (including: childhood, flu, pneumococcal, shingles): 76
• Administrative communications including digital requests: 11041
• Did Not Attend appointment: 152
• Long term condition reviews: 232

March 2023 - Activity Data

6,859 Patients

• Calls handled by reception: 6995
• Telephone appointments: 879
• Face to face appointments: 4070
• Hospital referrals: 427
• Items issues via prescription: 14562
• Vaccinations (including: childhood, flu, pneumococcal, shingles): 73
• Administrative communications including digital requests: 13239
• Did Not Attend appointment: 236
• Long term condition reviews: 231

February 2023 - Activity Data

6,835 Patients

• Calls handled by reception: 9792
• Telephone appointments: 740
• Face to face appointments: 3166
• Hospital referrals: 297
• Items issues via prescription: 11398
• Vaccinations (including: childhood, flu, pneumococcal, shingles): 95
• Administrative communications including digital requests: 11476
• Did Not Attend appointment: 198
• Long term condition reviews: 191

January 2023 - Activity Data

6,814 Patients

• Calls handled by reception: 8423
• Telephone appointments: 918
• Face to face appointments: 3263
• Hospital referrals: 297
• Items issues via prescription: 12748
• Vaccinations (including: childhood, flu, pneumococcal, shingles): 96
• Administrative communications including digital requests: 10796
• Did Not Attend appointment: 167
• Long term condition reviews: 166

December 2022 - Activity Data

6,825 patients

• Calls handled by reception: 8,375
• Telephone appointments: 1,125
• Face-to-face appointments: 3,934
• Hospital referrals: 338
• Items issues via prescription: 13,478
• Vaccinations (including: childhood, flu, pneumococcal, shingles): 184
• Administrative communications including digital requests: 12,042
• Did Not Attend appointment: 238
• Long term condition reviews: 231

November 2022 - Activity Data

6,787 patients

• Calls handles by reception: 8,494
• Telephone appointments: 1,001
• Face to face appointments: 4,252
• Hospital referrals: 426
• Items issues via prescription: 12,458
• Vaccinations (including: childhood, flu, pneumococcal, shingles): 424
• Administrative communications including digital requests: 12,163
• Did Not Attend appointment: 274
• Long term condition reviews: 294

October 2022 - Activity Data

6,780 patients

• Calls handles by reception: 9,127
• Telephone appointments: 763
• Face to face appointments: 4,561
• Hospital referrals: 426
• Items issues via prescription: 11,458
• Vaccinations (including: childhood, flu, pneumococcal, shingles): 1,514
• Administrative communications including digital requests: 12,163
• Did Not Attend appointment: 305
• Long term condition reviews: 359

September 2022 - Activity Data

6,756 patients

• Calls handles by reception: 9,164
• Telephone appointments: 715
• Face to face appointments: 3,921
• Hospital referrals: 225
• Items issues via prescription: 13,452
• Vaccinations (including: childhood, flu, pneumococcal, shingles): 181
• Administrative communications including digital requests: 11,533
• Did Not Attend appointment: 243
• Long term condition reviews: 365

August 2022 - Activity Data

6,735 patients

• Calls handles by reception: 8,590
• Telephone appointments: 729
• Face to face appointments: 3,746
• Hospital referrals: 356
• Items issues via prescription: 13,941
• Vaccinations (including: childhood, flu, pneumococcal, shingles): 98
• Administrative communications including digital requests: 11,148
• Did Not Attend appointment: 225
• Long term condition reviews: 319

July 2022 - Activity Data

6,699 patients

• Calls handles by reception: 7,987
• Telephone appointments: 736
• Face to face appointments: 3,528
• Hospital referrals: 333
• Items issues via prescription: 12,977
• Vaccinations (including: childhood, flu, pneumococcal, shingles): 70
• Administrative communications including digital requests: 12,670
• Did Not Attend appointment: 163
• Long term condition reviews: 271